1. Overview
DeliKing supports cross-border delivery by purchasing from South African retailers, consolidating items where applicable, and shipping to Zimbabwe. Shipping costs are influenced by size, weight, packaging needs, route, and customs processing.
We’ll always show the most accurate shipping estimate we can at checkout. If the final package differs materially (e.g. retailer sends a bigger box), we’ll explain the change before dispatch where possible.
2. How Shipping is Priced
Packaging & Consolidation
If you buy multiple items, we may consolidate into fewer parcels. This can reduce shipping cost and improve delivery reliability.
- Optional protective packaging (fragile items)
- Re-boxing to reduce volumetric space (where safe)
- Item count and handling time
Chargeable Weight
Carriers commonly bill by the greater of actual weight or volumetric weight. Your checkout estimate reflects this logic.
Service & Handling Fees
These cover purchasing, local receiving, consolidation, packaging, documentation, and coordination with carriers.
- Receiving + inspection
- Warehouse handling
- Documentation / manifests
Route & Delivery Method
Final cost depends on destination, last-mile availability, and whether delivery is to door or pickup point.
- Door-to-door vs pickup
- Remote area surcharges (if applicable)
- Carrier availability
3. Box Sizes & Volumetric Weight
Boxes are chosen to protect your items. When possible, we optimise packaging to reduce wasted space (without compromising safety).
Volumetric Weight (example)
Volumetric kg = (L × W × H in cm) / 5000 (carrier factor varies)
Example: 40 × 30 × 20 cm = 24,000 / 5000 = 4.8 kg
Small
Accessories, cosmetics, small electronics.
Typical: up to ~2kg actual (varies).
Medium
Shoes, small appliances, multi-item packs.
Typical: ~2–8kg chargeable (varies).
Large
Bulk items, big boxes, fragile packing needs.
Typical: 8kg+ chargeable (varies).
4. Timelines & Delivery Stages
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1
Retailer Purchase
We purchase from the retailer after payment confirmation (and stock validation where available).
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2
Receiving & Consolidation
Items arrive at our receiving point; we inspect, consolidate, and package for safe transit.
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3
Linehaul / Cross-Border Transit
Carrier transit between South Africa and Zimbabwe (time varies by route and clearance).
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4
Customs Clearance
Clearance and any applicable duties/taxes (where required). We keep you updated if intervention is needed.
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5
Last-Mile Delivery
Delivery to your address or pickup point, depending on the option selected.
Delivery estimates are guidance, not guarantees. Delays can happen due to carrier backlogs, customs checks, weather, and public holidays.
5. Tracking
When tracking is available, we provide a tracking number and status updates on the Track Order page.
Order ID
Use your DeliKing order ID to locate your shipment.
Tracking No.
Provided when the parcel is dispatched to the carrier.
Need help?
If tracking is not updating, contact support with your order ID.
6. Restricted & Prohibited Items
Some items cannot be shipped due to carrier rules, safety regulations, or customs restrictions.
Common restricted categories:
- Aerosols and pressurised canisters
- Flammables and hazardous chemicals
- Some batteries (carrier-dependent)
- Perishables without cold-chain support
- High-risk controlled items (subject to law)
If you’re unsure, contact support before purchasing.
7. Customs, Duties & Taxes
Customs processes vary by item type and declared value. Where duties/taxes are payable, we’ll explain who charges them and the options available.
Documentation
We prepare shipping documentation (e.g. manifests/invoices) based on retailer and shipment details.
Interventions
If customs requests additional info, we’ll contact you quickly to avoid delays.
8. Damage, Loss & Claims
If your parcel arrives damaged or incomplete, contact us within 7 days with photos and your order ID.
Take photos of the outer box, inner packaging, and the item damage. Keep the packaging until the claim is resolved.
Investigation
We check receiving photos, packaging notes, and carrier handover details.
Resolution
Where applicable, we propose replacement, partial refund, or retailer claim support.
Prevention
We improve packing SOPs based on recurring damage patterns.
9. Contact
Questions about shipping, fees, or delivery options? Contact us:
support@deliking.co.za
Include your order ID for faster help.
Phone
+27 12 345 6789
Monday–Friday, 8:00–17:00 SAST