Our Commitment
At DeliKing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Introduction
This Privacy Policy applies to all personal information collected by DeliKing through our website, mobile applications, and services. We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.
By using our services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Data We Collect
We collect several types of information from and about users of our services:
2.1 Personal Information
- Identity Data: Name, surname, ID/passport number
- Contact Data: Email address, phone number, physical address
- Financial Data: Payment information, billing address
- Transaction Data: Order history, purchase details
- Technical Data: IP address, browser type, device information
- Usage Data: How you use our website and services
- Marketing Data: Communication preferences
2.2 How We Collect Data
- Direct Interactions: When you register, place orders, or contact us
- Automated Technologies: Through cookies and similar tracking technologies
- Third Parties: From retailers, payment processors, and delivery partners
- Public Sources: From public databases and social media platforms
3. How We Use Your Data
We use your personal information for the following purposes:
Service Delivery
Process orders, manage payments, and deliver products.
Security & Fraud
Protect against fraud and ensure platform security.
Communication
Send order updates and respond to inquiries.
Improvement
Enhance services and user experience.
3.1 Legal Basis for Processing
We process your personal information based on:
- Contract: To fulfil our obligations to you
- Consent: Where you have given clear consent
- Legal Obligation: To comply with laws and regulations
- Legitimate Interests: For our legitimate business interests
4. Data Sharing & Disclosure
Limited Sharing
We do not sell your personal information. We only share your data with trusted third parties as necessary to provide our services.
4.1 Third-Party Sharing
We may share your information with:
- Retailer Partners: To purchase products on your behalf
- Payment Processors: To process transactions securely
- Shipping Partners: For delivery of your orders
- Service Providers: For website hosting, analytics, and marketing
- Legal Authorities: When required by law or to protect rights
4.2 International Transfers
Your data may be transferred to and processed in South Africa and Zimbabwe. We ensure appropriate safeguards are in place for international data transfers.
5. Data Security
Security Measures
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
5.1 Security Measures Include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Secure payment processing (PCI DSS compliant)
- Employee training on data protection
- Incident response and breach notification procedures
5.2 Your Responsibilities
While we strive to protect your information, you are responsible for keeping your account credentials confidential and using secure networks when accessing our services.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
6.1 Retention Periods
| Data Type | Retention Period |
|---|---|
| Account Information | 7 years after account closure |
| Transaction Records | 10 years for tax purposes |
| Customer Support Data | 5 years after resolution |
| Marketing Preferences | Until consent withdrawn |
7. Your Rights (POPIA)
Your Data Protection Rights
Under POPIA, you have rights regarding your personal information. We respect these rights and will facilitate their exercise.
7.1 Your Rights Include:
Right of Access
Request access to your personal information.
Right to Rectification
Correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your data.
Right to Object
Object to processing of your data.
Right to Restriction
Restrict processing of your data.
Right to Data Portability
Receive your data in a usable format.
Exercising Your Rights: To exercise any of these rights, please contact our Information Officer using the details in Section 11. We will respond within 30 days.
8. Cookies & Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities on our website.
8.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Website functionality and security | Session |
| Analytics Cookies | Understand user behaviour and improve services | 2 years |
| Preference Cookies | Remember your settings and preferences | 1 year |
| Marketing Cookies | Deliver relevant advertisements | 90 days |
8.2 Cookie Management
You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of our website.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent notices on our website.
Notification: We will notify you of any material changes to this policy at least 30 days before they take effect. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For questions, concerns, or to exercise your data protection rights, please contact our Information Officer:
Information Officer
Sarah Moyo
Postal Address
For written correspondence
Attention: Information Officer
DeliKing (Pty) Ltd
Privacy Department
PO Box 1234
Johannesburg 2000
South Africa
Complaints: If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa.